Customer satisfaction is our guarantee. If for whatever reason your package does not arrive (as per Canada Post tracking) or if there is an error in your shipment we offer a full store credit for the missing items.
Once payment is accepted for an order we are unable to process any refunds through credit card or E-transfer. Store credit is the only option available through our payment processor.
Disposable Vape Pen Policy
We will replace a disposable Vape pen if the item does not work out of the box. To qualify you must report the faulty item within 48 hours of receiving the package and include all original packaging and components.
Warm Weather Edibles Policy
Although we keep all our edibles refrigerated, during warmer seasons there is a chance some edibles may melt during shipping order at your own risk. Melted items may not look pretty but are still good for consumption and we are unable to provide any refunds or store credit.
To file a claim for a refund or exchange please contact [email protected] with your name and order number.